A woman from Bengaluru has claimed that a Blinkit delivery executive threatened her after she reported an issue with her order. The incident has sparked concerns over customer safety and raised questions about how quick-commerce platforms handle complaints.

What happened?

Surya PM, an executive at Pocket FM, shared her experience on LinkedIn. She tagged Blinkit CEO Albinder Dhindsa and Zomato founder Deepinder Goyal, urging them to take strict action against the delivery executive.

According to her post, she had placed an order with Blinkit earlier in the day, but the status showed it as 'Delivered,' even though she had not received it. She contacted customer support and managed to resolve the issue. However, what followed was deeply disturbing.

"What happened next was extremely alarming: the delivery executive, accompanied by one other individual with no Blinkit attire, barged through my house gate and was standing outside my door," she wrote. "I was then threatened by these individuals, which left me feeling unsafe and violated."

Ms. Surya also shared a screenshot of her conversation with Blinkit’s customer support, where she claimed that the severity of the situation was not properly addressed.

Blinkit's response

Blinkit responded to her complaint, stating that the issue had been resolved. In their comment on her post, they said, "We understand your disappointment, and we truly apologise for any inconvenience caused. We have thoroughly investigated and addressed your concern, and all relevant information has been shared. We are happy to help with anything else you may need. Don't hesitate to reach out if you require additional assistance."

However, Ms. Surya expressed dissatisfaction with Blinkit's response, saying that despite providing clear video proof, the company did not follow up with her properly.

Past incident raises more concerns

This is not the first time Blinkit delivery agents have been in the news. Last month, a Blinkit delivery executive was arrested in Kota’s Landmark City area for delivering cigarettes to underage coaching students. The accused, Satyaprakash Koli (48), was caught supplying cigarettes on January 11. Authorities took action as part of a crackdown on the sale of cigarettes to minors. He was later sent to jail.

These incidents have raised concerns about safety and regulation in the quick-commerce industry, with many calling for stricter measures to ensure customer security.

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