People usually trust banks to keep their money safe. But in a shocking case from Kota, Rajasthan, a woman bank officer cheated customers and took over ₹4 crore from their accounts. She did this secretly over two years, and no one in the bank found out until much later.The accused, Sakshi Gupta, was working as a relationship manager at ICICI Bank. She misused a feature called the 'User FD' link and took money from 110 accounts belonging to 41 customers between 2020 and 2023. Instead of using the money for banking purposes, she invested it in the stock market, hoping to earn big profits in a short time.

However, she suffered heavy losses and could not return the money to the customers’ accounts. After a police investigation, she was arrested. She was caught late at night during her sister’s wedding and has now been sent to jail. This case has shocked many people and raised questions about security and internal checks in banks.
The scam came to light when a customer visited the ICICI Bank branch in Kota to check on his fixed deposit (FD).

When the bank looked into it, they realized something was wrong and filed a police complaint on February 18.
Sakshi Gupta, the relationship manager behind the fraud, had gone to great lengths to hide her actions. She reportedly changed the registered mobile numbers of customers linked to the bank accounts so they wouldn't get transaction alerts. Instead, she linked those accounts to her own family members' phone numbers and even created a system to receive OTPs (one-time passwords) on her computer, keeping customers completely unaware of the fraud.

The police say she used this method to steal over ₹4 crore. ICICI Bank responded by suspending her and filing an FIR. In a statement, the bank said customer safety is their top priority and that they have already settled the claims of those affected. One of the worried customers, Mahavir Prasad, visited the bank after hearing about Gupta’s arrest. “I just came to check if my money is safe,” he said. “Where do we keep our money now? We can’t keep it at home or even in the bank,” he added, expressing his frustration and fear.