Air India has introduced a new ticket booking feature called eZ Booking, which uses AI to make booking tickets easier and more interactive. Passengers simply need to tell the AI agent their travel plans, and it will fill in the details for them on the website. Experts believe that AI is the future of technology, and Air India is moving quickly to include it in its services.

Currently, the eZ Booking feature is exclusively available to members of Maharaja Club, Air India's loyalty program. This feature allows customers to easily book their flights through the Air India website, airindia.com, by simply providing their travel details to the AI agent.

How does eZ booking work?

Air India's new AI-powered eZ Booking feature is designed to simplify the flight booking process. Using 'Agentic AI' tools, the AI acts like a travel agent, listening to your travel requirements and creating a detailed itinerary based on your preferences. For example, you can say,Give me the first flight from Delhi to Mumbai tomorrow,and the AI will provide results according to your needs.

eZ Booking utilizes machine learning, natural language processing, and automation technology to deliver accurate results with minimal human involvement. If you're not happy with the options provided, you can modify your itinerary through text or voice commands.

Currently available exclusively to Maharaja Club members, Air India plans to expand this feature to mobile websites and apps in the coming weeks.