Another twist in the continuing conflict between Kunal Kamra and Bhavish Aggarwal is that Kunal has agreed to Bhavish's invitation to "come and help" them out with certain conditions after he made a statement regarding the state of the company's electric scooter servicing center.

In a tweet, he implied he had no choice but to take it, "After being tagged thousands of times I anyway feel like I am an OLA employee." 

How did it start?

This argument was initially sparked on X when Kunal posted an image showing a large number of EV scooters being parked at the Ola service center with the caption, "Do Indian consumers have a voice?  Do they deserve this? Two-wheelers are many daily wage workers' lifeline."

To this, Bhavish Aggarwal replied "Since you care so much Kunal Kamra, come and help us out! I'll even pay more than you earned for this paid tweet or from your failed comedy career. Or sit quietly and let us focus on fixing the issues for the real customers. We're expanding the service network fast and backlogs will be cleared soon." 

Kamra’s conditions

Mr. Kamra said that the OLA can "seal this collaboration" by committing to various "action points". 

He had certain conditions while accepting the offer by Bhavish Aggarwal.

He said "Ola Electric must stand firm in their commitment to solve their service crisis. OLA must commit to completing all scooter repairs within seven business days from service request at authorised service centres."

He further added, that for repairs beyond seven days, "customers will first receive either a temporary replacement scooter or daily conveyance reimbursement of ₹ 500 until repair completion. Also, customers will earn ₹ 500 per delayed day (up to ₹ 50,000)," the comedian added.

Additionally, he stated that two insurance policies should be included with every new Ola electric scooter purchase: one for the vehicle and one for services.

According to Mr. Kamra, customers should be eligible for free service insurance.

Mr. Aggarwal is yet to officially respond to his demands.

Request for government oversight

In a post on X, he said that all of the Ola electric scooters at a Maharashtra service center were in "bad condition" and that "no qualified engineers or technicians" were present to take care of them. Kunal Kamra also reposted the message recently.

He requested Union Road Transport Minister Nitin Gadkari to "look at the plight of Indian customers".

Company's response 

Harish Abhichandani, Ola Electric's Chief Financial Officer, said that 99% of the complaints have been resolved to the "complete satisfaction of the customer as per Ola Electric's comprehensive redressal mechanism."