Apple is reportedly not willing to follow a new Indian government order that requires smartphone makers to preload a state-owned app called Sanchar Saathi on all new phones. According to three people familiar with the matter, Apple plans to raise its concerns with the government soon. The company believes the order could affect user privacy and the security of its iOS system.
The Indian government recently issued a confidential directive to major smartphone manufacturers, including Apple, Samsung, and Xiaomi. It asked them to install the Sanchar Saathi app on all new smartphones within 90 days. The app helps users track or block stolen phones and can prevent criminals from using them.
The government also wants to ensure that the app cannot be removed by users. For phones already in stock, companies must add the app through a software update. This development was first reported by Reuters and later confirmed by the telecom ministry.
However, the order has sparked strong reactions from opposition leaders and privacy advocates. They worry the app could become a tool for government surveillance, especially since India has more than 730 million smartphone users. Critics say the government could potentially access people’s personal information through such an app.
Two industry sources said Apple has decided it cannot follow the mandate because it goes against the company’s global policies. Apple does not allow any government to preload apps on its devices, as it could compromise user privacy and the security of iPhones. Apple also tightly controls its App Store and iOS system, making it difficult to install mandatory apps. In contrast, Android, used by companies like Samsung and Xiaomi, is more flexible and allows more modifications.
The issue caused an uproar in Parliament. Opposition leader Rahul Gandhi said he would raise the matter in the House, and the Congress Party demanded that the order be withdrawn. Senior Congress leader KC Venugopal posted on X, saying, “Big Brother cannot watch us.”
The government defended the app, saying it helps prevent fraud involving stolen phones and duplicate IMEI numbers. India also has a big second-hand phone market, where stolen devices are often resold.
Apple is not expected to take the issue to court or make a public statement, but it will communicate its objections privately to the government. Meanwhile, other companies, including Samsung, are still studying the order and have not yet announced their stance.
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