An online controversy has flared up following a tweetbya Delhi-basedcustomerofthequick-commerceBlinkitwhocomplainedthattheyhaddelivered a wrong gold coin from the platform. Mohit Jain, referringtothetransaction on socialmediaX, hasclaimedto have ordered a 1-gram gold coin but receivedjust 0.5 gramsinsteadthroughBlinkit.

According to Jain, he ordereda 1-gram gold coin and a 10-gram silver coinfrom Malabar Gold & Diamonds. The 1-gram gold coin was priced at ₹8,249, while the 0.5-gram coin he received cost ₹4,125, henceheisleftwith ₹4,124 loss. Jain explains,whenhe was out, his brother receivedtheorder, and laterhecametoknowabout the difference.

By the time he noticed and tried to raise a complaint, the platform’s customer complaint window was already closed. Screenshots of his interaction with Blinkit’s customer service show a response from the company’s automated bot, notifying him that the complaint window was no longer available.

Hewentonline by tagging Blinkit's official account, Zomato founder Deepinder Goyal (as Zomato owns Blinkit), Malabar Gold & Diamonds, and several news organizationswith his complaint: "Got scammed by Blinkit," he wrote. Expressing his frustration, he further added, “Also it was the first and last time of me ordering something so expensive from Blinkit as their customer support is pathetic, have to chat with AI bots.”

Jain elaborated further as he even reached out to the delivery person, who he claims empathized with his situation yet offeredno assistance despite having pictures of the delivery. “I literally cried while talking to him,” Jain admitted in his post.

The incident alsofeatured on social media,  with users discussinghowquick-commercecompaniesareposingproblemsregardingcustomerservicein thecaseofexpensiveitems. Blinkit, Malabar Gold & Diamonds, and Deepinder Goyal have yet to respond to the claims.