Ratan Tata’s strict instructions’ in Taj Mahal Hotels for care of Animals
The HR professional noted that the incident revealed a key truth: a business's true essence is shown in how it treats others, even while focusing on leadership and customer obsession.
An HR professional recently shared her memorable experience at the Taj Mahal Hotels in Mumbai, which highlighted the compassionate values upheld by the establishment.
Rubi Khan, during her stay, was surprised to see a dog sleeping peacefully at the hotel’s entrance. Her curiosity about the dog’s presence led to an inquiry from the hotel staff about it. They informed her that the dog had been a part of the hotel since birth, and that Ratan Tata himself has issued strict instructions to treat animals entering the hotel premises well.
Embracing Inclusivity: The Heartwarming Tale from Taj Mahal Hotels
In a LinkedIn post, Khan shared her experience, expressing her respect for the hotel’s inclusive approach. She wrote, “…this place [Taj Mahal Hotel], home to numerous guests ranging from political dignitaries to national and international celebrities, values every being within its walls. The entrance of such a prestigious establishment holds significant importance, and there he was, peacefully sleeping, perhaps unnoticed by many of the guests.” She continued, “Amidst the chaos, he owns the place, finding his sanctuary.”
She added, she felt “inclusion, psychological safety and emotional intelligence in action”. She also stated “In the midst of leading and driving business while being customer-obsessed, the true soul of a business is reflected in how it treats others. We often speak about inclusion, biases, psychological safety, and emotional intelligence. I witnessed all these principles in action here. It’s a fine balance of head and heart, being authentic, and not worrying about what others might think as they enter this esteemed property.” She stressed, “You can be the most successful entrepreneur, but that should never stop you from respecting and embracing everyone.”
Khan’s post got significant attention, numerous reactions and comments. The Taj Mahal Hotel itself responded to her post, appreciating her for sharing the story. They commented, “Hi Rubi, thank you for sharing this story. At Taj, we value compassion and inclusion, ensuring every guest feels at home. Your reflections truly resonate with our core values.”
The post also had comments from individuals who admired Ratan Tata’s values. One comment read, “Deeply admiring how Ratan Tata’s organisational values are not merely formal frameworks but are genuinely and meaningfully lived through the everyday practices and culture of the workplaces. This authentic embodiment of values goes beyond superficial adherence, creating a profound and impactful organisational environment.”
Another individual wrote, “Tatas for a reason. The name itself is enough.” This comment reflects the widespread respect and admiration for the Tata brand and its values.
A third commenter expressed, “Wah Taj boliye [Say wow Taj]! True measure of a business’s integrity is how it treats every being within its walls. Genuine success lies in balancing professionalism with kindness. Ratan Tata, at the helm of affairs, exemplifies leadership that prioritises compassionate and inclusive principles, ensuring they are actively practised within the organisation.”
You might also be interested in – Ratan Tata finally completes his ‘pet’ project, to open an animal hospital in Mumbai
